Acceptable Use Policy

Last updated: July 9, 2026

Please read this document carefully. By creating an account, using FanLine, booking a call, sending a paid direct message, receiving a paid direct message, or receiving creator payouts, you agree to the terms that apply to your use of the service.

This Acceptable Use Policy explains content, activity, and services that are not allowed on FanLine. It is part of our Terms of Service and should be read with our Privacy Policy.

1. Prohibited content, activity, and services

You may not upload, request, sell, promote, distribute, facilitate, link to, or use FanLine for content, activity, goods, or services involving any of the following:

• Adult content.
• Nudity or explicit sexual content.
• Sexual services.
• Pornography.
• Escort, fetish, or adult live-chat content.
• Copyright-infringing content.
• Hate speech or hateful conduct.
• Violent extremism, terrorism, or support for extremist organizations.
• Illegal goods or services.
• Drugs or controlled substances.
• Weapons or weapon sales.
• Gambling, betting, lotteries, raffles, or games of chance.
• Financial or investment scams, including misleading earnings claims, paid signals, pump-and-dump schemes, or guaranteed-return offers.

2. No circumvention

You may not try to avoid this policy by using coded language, misspellings, external links, off-platform payment requests, profile text, calls, messages, images, videos, reviews, or any other FanLine feature to offer or request prohibited content, activity, goods, or services.

3. Enforcement

FanLine may review, remove, restrict, hide, block, demonetize, report, suspend, or terminate content, accounts, payouts, bookings, calls, messages, or other activity that we believe violates this Acceptable Use Policy, our Terms, payment provider rules, app store rules, or applicable law.

We do not allow repeat violations because serious violations result in a permanent lifetime ban on the first offense. This includes violations involving adult content, sexual services, pornography, hate content, violent extremism, copyright infringement, illegal services, or other prohibited content.

Users or creators who violate these rules are removed from the platform, lose access to monetization, and are not eligible to appeal or be reinstated.

4. Reporting

Users can report suspected violations through in-app tools or by contacting support@joinfanline.com. Legal notices and rights-owner complaints can be sent to legal@joinfanline.com.

Terms of Service

Last updated: July 9, 2026

Please read this document carefully. By creating an account, using FanLine, booking a call, sending a paid direct message, receiving a paid direct message, or receiving creator payouts, you agree to the terms that apply to your use of the service.

Welcome to FanLine. These Terms of Service govern your access to and use of the FanLine mobile application, websites, creator profile pages, payment features, calling features, messaging features, booking features, and related services. In these Terms, "FanLine," "we," "us," and "our" refer to the operator of FanLine, and "you" refers to any person who accesses or uses FanLine as a fan, creator, visitor, or account holder.

These Terms include and incorporate our Privacy Policy and Acceptable Use Policy. If you do not agree to these Terms, do not create an account or use FanLine.

1. Eligibility

You must be at least 18 years old, or the age of legal majority where you live if that age is higher than 18, to use FanLine. By using FanLine, you represent that you have the legal capacity to enter into these Terms and that you are not barred from using the service under applicable law.

2. Accounts and account security

You are responsible for the accuracy of the information you provide, the security of your login credentials, and all activity that occurs through your account. You may not create an account using false information, impersonate another person, sell or transfer your account, or use another user's account without permission.

You agree to notify us promptly if you believe your account has been accessed without authorization. We may require identity, ownership, or payment verification before granting account access, restoring account access, enabling creator features, or making certain account changes.

3. FanLine as a 1:1 creator service

FanLine helps fans request and receive direct, person-to-person access to creators through features such as creator profiles, booking flows, live 1:1 calls, paid direct messages, reviews, links, and related communication tools. FanLine is designed for personalized 1:1 interactions between individual fans and individual creators.

Creators decide what direct access they offer, including availability, pricing, profile information, response preferences, and whether certain features are enabled. Creators are independent users of FanLine. FanLine does not employ, represent, endorse, supervise, or control creators.

FanLine does not guarantee that a creator will respond to a message, accept a booking, join a call, provide any particular result, maintain any particular availability, or continue offering any particular service.

4. Creator verification and profiles

We may offer or require creator verification, identity review, introductory videos, profile review, payout onboarding, or other trust and safety steps. Verification does not mean that FanLine endorses a creator, guarantees the creator's identity in every circumstance, or guarantees the quality, accuracy, legality, safety, or usefulness of a creator's statements, services, or communications.

Creators are responsible for keeping their profiles accurate, complying with applicable law, honoring confirmed availability when reasonably possible, and making sure their profile information, pricing, links, claims, credentials, and communications are truthful and not misleading.

5. Payments, wallet activity, calls, and paid direct messages

Some FanLine features may involve paid 1:1 calls, paid direct messages, wallet balances, reserved funds, creator payouts, referral earnings, platform fees, processing fees, taxes, refunds, chargebacks, or other paid transactions. Prices and applicable payment terms are shown in the app before you confirm a paid action.

You authorize FanLine and our payment providers to process charges, wallet top-ups, payment authorizations, reserved funds, releases of reserved funds, refunds, fees, taxes, payouts, reversals, and related transactions connected with your use of FanLine. Payment processing may be handled by third-party providers, including Stripe or other payment partners.

For paid 1:1 calls, FanLine may reserve or verify funds before the call begins. Unless otherwise stated in the app, fans are charged only when a paid call connects and continues long enough to be billable under FanLine's rules.

For paid direct messages, FanLine may reserve or verify funds before the message is sent or viewed. Unless otherwise stated in the app, fans are charged only when they take the paid action required to view or receive the creator's direct response. Paid direct messages are treated as part of a personalized creator-to-fan communication service, not as access to a general media library or one-to-many digital product.

FanLine may deduct platform fees, payment processing fees, referral fees, chargebacks, refunds, reserves, adjustments, taxes, or other amounts from creator earnings or wallet balances where permitted by law and these Terms. We may correct pricing, ledger, payout, or wallet errors, including by reversing or adjusting transactions.

FanLine's platform fee is 30% of the gross proceeds earned by creators on FanLine. Creators receive the remaining 70% before any payment processing fees, referral fees, taxes, refunds, chargebacks, reserves, adjustments, or other amounts that may apply under these Terms, payment provider rules, or law.

6. Creator payouts and taxes

Creators may be required to complete payment-provider onboarding, identity verification, bank account verification, tax documentation, and compliance checks before receiving payouts. If a creator does not complete required onboarding or verification, payouts may be delayed, paused, returned, or unavailable.

Creators are solely responsible for determining, reporting, collecting, withholding, and paying any taxes, duties, or government charges that apply to their earnings, services, business activity, and use of FanLine, except for taxes that FanLine is legally required to collect or remit. FanLine may provide information to payment providers or tax authorities when required by law.

7. Refunds, cancellations, no-shows, and disputes

Bookings, calls, paid direct messages, wallet activity, and creator payouts may be subject to refund, cancellation, no-show, dispute, chargeback, and anti-fraud rules shown in the app or applied by FanLine. Unless required by law or stated in the app, paid FanLine transactions are not guaranteed to be refundable.

If a call fails because of a technical issue, connection issue, creator no-show, fan no-show, policy violation, or suspected fraud, FanLine may decide whether to charge, refund, partially refund, void, release reserved funds, or adjust the transaction. We may consider call metadata, timestamps, connection status, reports, payment records, and other available information when making that decision.

If a paid direct message is affected by a technical issue, policy violation, suspected fraud, mistaken charge, or other dispute, FanLine may decide whether to charge, refund, partially refund, void, release reserved funds, or adjust the transaction.

8. Referral, promotional, and creator programs

FanLine may offer referral, promotional, affiliate, bonus, or creator incentive programs. Program terms may be changed, paused, limited, or ended at any time unless prohibited by law. We may withhold, reverse, or cancel referral or promotional amounts connected to fraud, abuse, self-referrals, duplicate accounts, chargebacks, refunds, policy violations, or attempts to manipulate the program.

9. User content and license to FanLine

You keep ownership of photos, videos, messages, profile text, reviews, links, call-related materials, and other materials you upload, send, display, or provide through FanLine. You grant FanLine a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, process, transmit, display, publish, moderate, remove, analyze, and otherwise use those materials as needed to operate, improve, promote, protect, and provide FanLine and to comply with law.

You represent that you own or have the necessary rights to all materials you provide and that your materials do not violate law, infringe any rights, mislead users, or violate these Terms. You are responsible for your materials and for the consequences of sharing them.

10. Reviews, ratings, and feedback

Reviews, ratings, reports, and feedback must be honest, relevant, and based on real interactions. You may not manipulate reviews, threaten negative reviews to obtain something of value, post fake reviews, or coordinate review abuse. We may remove, hide, or limit reviews that we believe violate these Terms or harm platform integrity.

If you send FanLine ideas, suggestions, feedback, bug reports, or feature requests, you grant FanLine permission to use them without restriction or compensation to you.

11. Safety, moderation, and objectionable material

FanLine has zero tolerance for abusive behavior, harassment, scams, threats, exploitation, illegal activity, impersonation, non-consensual material, sexual exploitation, child safety violations, or objectionable material. We may review, remove, restrict, block, hide, demonetize, or report materials or accounts when we believe it is necessary to protect users, operate FanLine, enforce these Terms, or comply with law.

Users may report materials or accounts through in-app tools or by contacting support@joinfanline.com. We may provide tools to block users, restrict communication, or prevent unwanted interactions. We may act on user reports at our discretion.

FanLine also prohibits content, activity, or services involving the following categories:

• Adult content.
• Nudity or explicit sexual content.
• Sexual services.
• Pornography.
• Escort, fetish, or adult live-chat content.
• Copyright-infringing content.
• Hate speech or hateful conduct.
• Violent extremism, terrorism, or support for extremist organizations.
• Illegal goods or services.
• Drugs or controlled substances.
• Weapons or weapon sales.
• Gambling, betting, lotteries, raffles, or games of chance.
• Financial or investment scams, including misleading earnings claims, paid signals, pump-and-dump schemes, or guaranteed-return offers.

We do not allow repeat violations because serious violations result in a permanent lifetime ban on the first offense. This includes violations involving adult content, sexual services, pornography, hate content, violent extremism, copyright infringement, illegal services, or other prohibited content.

Users or creators who violate these rules are removed from the platform, lose access to monetization, and are not eligible to appeal or be reinstated.

12. Prohibited conduct

The following rules apply together with our Acceptable Use Policy.

• Do not harass, threaten, abuse, exploit, stalk, dox, blackmail, or deceive other users.
• Do not upload, request, sell, promote, or distribute illegal, non-consensual, harmful, hateful, violent, or exploitative material.
• Do not upload, request, sell, promote, or distribute pornography, explicit sexual material, sexual services, escort services, trafficking-related activity, or sexual material involving minors.
• Do not impersonate another person, misrepresent credentials, fake verification, or make deceptive claims about identity, qualifications, earnings, results, or affiliations.
• Do not scam users, manipulate payments, dispute valid charges in bad faith, launder money, use stolen payment methods, or attempt to avoid platform fees.
• Do not pressure users to move paid FanLine interactions off-platform to avoid fees, safety systems, payment rules, or moderation.
• Do not scrape, crawl, copy, sell, license, or misuse FanLine data, creator profiles, user information, or platform materials.
• Do not reverse engineer, attack, overload, interfere with, or bypass FanLine systems, payment flows, security controls, rate limits, or access controls.
• Do not use FanLine to provide emergency services or to request help in emergencies. Call local emergency services if you need urgent help.
• Do not use FanLine in a way that violates applicable law, third-party rights, app store rules, payment provider rules, or these Terms.

13. Professional advice and user decisions

FanLine may include creators who discuss business, fitness, wellness, finance, education, spirituality, entertainment, technology, or other topics. FanLine does not verify every claim, credential, result, recommendation, or statement made by creators. FanLine conversations are for general informational, personal, and entertainment purposes unless a creator and fan separately establish a professional relationship outside FanLine where allowed by law.

Do not rely on FanLine as a substitute for professional medical, legal, financial, mental health, tax, safety, emergency, or other regulated advice. You are responsible for your own decisions and for evaluating whether a creator is appropriate for your needs.

14. Communications and notifications

By using FanLine, you agree that we may send you service messages, transactional messages, security alerts, booking updates, call alerts, payout updates, support messages, and other communications related to your account. You may control push notifications through your device settings, but disabling notifications may limit important app features.

15. Third-party services and links

FanLine may rely on third-party services for authentication, payments, payouts, tax reporting, cloud hosting, storage, video calling, analytics, crash reporting, push notifications, app distribution, moderation, customer support, and other functions. Your use of those third-party services may be governed by their own terms and privacy practices.

FanLine may allow creators to add links to third-party websites, social profiles, products, services, communities, or materials. FanLine is not responsible for third-party links, third-party materials, policies, charges, claims, products, or services.

16. FanLine intellectual property

FanLine and its software, design, logos, names, trademarks, service marks, graphics, features, interfaces, and platform materials are owned by FanLine or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from FanLine except as allowed by law or with our written permission.

17. App stores and Apple standard EULA

If you downloaded FanLine through the Apple App Store, Google Play, or another app store, your use of FanLine may also be subject to that app store's rules. If you downloaded FanLine from Apple, your use of the app is also subject to the Apple standard End User License Agreement unless FanLine provides a separate agreement that applies instead.

18. Suspension and termination

We may suspend, restrict, or terminate your account or access to FanLine at any time if we believe you violated these Terms, created risk for FanLine or other users, violated law, created payment or fraud risk, or used FanLine in a way that could harm the platform. We may also remove materials, cancel bookings, pause payouts, disable paid features, or restrict communication features.

You may stop using FanLine at any time. Certain provisions of these Terms will continue to apply after account closure, including payment obligations, payout adjustments, tax obligations, material licenses needed for prior operation of the service, intellectual property rights, warranty disclaimers, limitations of liability, indemnity, and dispute provisions.

19. No warranties

FanLine is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, FanLine disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, security, and uninterrupted or error-free operation.

We do not guarantee that every creator, fan, call, message, booking, profile, payout, upload, review, notification, link, or feature will be available, timely, accurate, secure, uninterrupted, or error-free.

20. Limitation of liability

To the maximum extent permitted by law, FanLine and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, reputation, business, opportunity, or earnings, arising out of or related to your use of FanLine.

To the maximum extent permitted by law, FanLine's total liability for any claim arising out of or related to FanLine or these Terms will not exceed the greater of the amount you paid to FanLine in the three months before the event giving rise to the claim or one hundred U.S. dollars. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

21. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless FanLine and its owners, officers, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your materials, your use of FanLine, your violation of these Terms, your violation of law, your interaction with another user, your payment or payout activity, or your infringement or violation of another person's rights.

22. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, unless applicable consumer law requires a different law. Before filing a claim, you agree to contact us at legal@joinfanline.com and try to resolve the issue informally. If a dispute cannot be resolved informally, the courts located in Texas will have jurisdiction unless applicable law requires otherwise.

23. Changes to FanLine or these Terms

We may update, suspend, discontinue, or change FanLine or any feature at any time. We may update these Terms from time to time. If changes are material, we may provide notice through the app, by email, or by another reasonable method. Your continued use of FanLine after the updated Terms take effect means you accept the updated Terms.

24. Contact

Questions about these Terms can be sent to legal@joinfanline.com. Support requests can be sent to support@joinfanline.com.

Privacy Policy

Last updated: July 9, 2026

Please read this document carefully. By creating an account, using FanLine, booking a call, sending a paid direct message, receiving a paid direct message, or receiving creator payouts, you agree to the terms that apply to your use of the service.

This Privacy Policy explains how FanLine collects, uses, discloses, retains, and protects information when you use the FanLine mobile application, websites, creator profile pages, payment features, calling features, messaging features, booking features, and related services. It should be read together with our Terms of Service and Acceptable Use Policy.

1. Information we collect

Account information

We may collect information you provide when you create or update an account, including your name, email address, username, authentication identifiers, role, profile details, avatar, bio, social links, category, interests, preferences, and account settings.

Creator profile, verification, and payout information

If you use creator features, we may collect creator profile information, intro videos, verification videos, verification status, availability, timezone, pricing, payout status, referral information, creator settings, and information needed to support trust, safety, and payout workflows. Payment providers may collect identity, bank, tax, and compliance information directly from creators.

Messages, calls, bookings, and app activity

We may collect direct messages, paid direct message records, message metadata, bookings, call status, call duration, call participants, connection metadata, reviews, reports, blocks, support requests, wallet ledger activity, transaction records, profile views, link activity, notifications, and other activity generated through FanLine.

FanLine may process live audio and video data to connect 1:1 calls. We may collect call metadata for billing, safety, troubleshooting, fraud prevention, and support. We may review, preserve, restrict, or disclose messages or call-related information when needed for safety, support, fraud prevention, legal compliance, or enforcement of our Terms.

Payment and wallet information

We may collect transaction amounts, wallet balances, reserved balances, payout amounts, platform fees, processing fees, refunds, chargebacks, payment status, payout status, payment provider identifiers, and other records needed to operate paid 1:1 service features. We do not intend to store full payment card numbers or full bank account numbers in FanLine systems when those details are handled by payment providers.

Device, usage, and technical information

We may collect device type, operating system, app version, device identifiers, push notification tokens, IP address, approximate location inferred from IP address, timezone, language, diagnostics, crash logs, performance data, access dates and times, pages and screens viewed, taps, feature usage, and similar analytics or security information.

Device permissions

FanLine may request access to device features such as camera, microphone, photos, media, notifications, and other permissions needed to support 1:1 calls, creator verification, uploads, alerts, and app features. You can control many permissions through your device settings. Disabling permissions may prevent some features from working.

2. How we use information

• To create, authenticate, secure, and maintain accounts.
• To operate creator profiles, search, discovery, booking, 1:1 calls, paid direct messages, reviews, reporting, blocking, and support tools.
• To process wallet activity, charges, reserved funds, refunds, payouts, referral earnings, taxes, chargebacks, fraud checks, and transaction records.
• To verify creators, protect users, moderate materials, investigate reports, enforce our Terms, prevent fraud, and comply with law.
• To send transactional messages, call alerts, booking reminders, payout updates, security notices, support responses, and other service communications.
• To troubleshoot bugs, analyze performance, improve features, develop new products, and understand how users interact with FanLine.
• To personalize app experience, creator discovery, settings, recommendations, and user experience.
• To protect the rights, safety, property, and integrity of FanLine, users, creators, payment providers, and the public.

Trust, safety, and acceptable use enforcement

We may process, review, preserve, restrict, disclose, or remove information when needed to detect, prevent, investigate, report, or enforce against content, activity, or services involving these prohibited categories:

• Adult content.
• Nudity or explicit sexual content.
• Sexual services.
• Pornography.
• Escort, fetish, or adult live-chat content.
• Copyright-infringing content.
• Hate speech or hateful conduct.
• Violent extremism, terrorism, or support for extremist organizations.
• Illegal goods or services.
• Drugs or controlled substances.
• Weapons or weapon sales.
• Gambling, betting, lotteries, raffles, or games of chance.
• Financial or investment scams, including misleading earnings claims, paid signals, pump-and-dump schemes, or guaranteed-return offers.

We may also use information to enforce permanent lifetime bans for serious first-offense violations, remove users or creators from the platform, disable monetization access, preserve enforcement records, and prevent banned users from creating new accounts or returning to FanLine.

3. How information is shared

With other users

FanLine is a direct communication platform. Information you add to your creator or fan profile may be visible to other users depending on your settings and the feature used. When you book calls, send messages, view paid direct messages, leave reviews, report accounts, or interact with other users, we may share information needed to enable that interaction.

With service providers

We may share information with vendors and service providers that help us operate FanLine, including payment processors, payout providers, identity verification providers, tax reporting providers, cloud hosting providers, database providers, media storage providers, video and call infrastructure providers, authentication providers, push notification providers, analytics providers, crash reporting tools, moderation tools, customer support tools, and security providers.

With payment and app platform partners

Payment providers, banks, card networks, app stores, mobile operating systems, and related partners may receive information needed to process payments, payouts, refunds, disputes, fraud checks, taxes, app distribution, and compliance obligations. Their handling of your information may also be governed by their own terms and privacy policies.

For legal, safety, and business reasons

We may disclose information if we believe disclosure is reasonably necessary to comply with law, legal process, subpoenas, court orders, government requests, tax obligations, payment rules, or app store requirements; to enforce our Terms; to investigate fraud, abuse, security incidents, or safety issues; to protect the rights, property, and safety of FanLine, users, creators, or others; or as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

4. Payments, payouts, and third-party processors

FanLine may use third-party payment providers to process charges, wallet top-ups, creator payouts, referrals, refunds, disputes, identity checks, bank account checks, and tax documentation. These providers may collect information directly from you and process it under their own terms and privacy policies. FanLine may receive limited information from those providers, such as customer identifiers, connected account identifiers, transaction status, payout status, dispute status, and verification status.

5. Cookies, analytics, and similar technologies

FanLine websites, creator profile pages, emails, and app features may use cookies, local storage, pixels, SDKs, analytics tools, or similar technologies to keep you signed in, remember preferences, understand traffic, measure performance, prevent fraud, and improve FanLine. Your browser or device may allow you to limit some of these technologies.

6. Data retention

We keep information for as long as reasonably necessary to provide FanLine, operate paid 1:1 service features, maintain accurate transaction records, comply with legal, tax, accounting, payment, and app store obligations, resolve disputes, enforce our Terms, prevent fraud, protect users, maintain backups, and improve the service. Retention periods may vary depending on the type of information, the reason we collected it, and legal or operational requirements.

If you delete your account or request deletion, we may delete or de-identify certain information, but we may retain information where needed for legal compliance, transaction records, fraud prevention, safety, dispute resolution, tax reporting, backups, or legitimate business purposes.

7. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information. These safeguards may include access controls, encryption in transit, provider security controls, monitoring, authentication measures, and internal limits on access to user information. No app, network, device, provider, or storage system can be guaranteed to be fully secure.

8. Your choices and rights

You may update certain account and profile information in the app. You may control certain device permissions, including camera, microphone, photos, media, and notifications, through your device settings. You may also unsubscribe from non-essential marketing emails where an unsubscribe option is provided, but we may still send service, security, payment, and account messages.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or appeal regarding certain personal information. You may submit privacy requests by contacting legal@joinfanline.com. We may need to verify your identity before completing a request.

We do not sell personal information for money. Some privacy laws define "sale," "sharing," or "targeted advertising" broadly. If FanLine uses analytics, advertising, or measurement technologies that are considered a sale, sharing, or targeted advertising under applicable law, eligible users may have the right to opt out.

9. Children's privacy

FanLine is not intended for children or minors. You must be at least 18 years old, or the age of legal majority where you live if that age is higher than 18, to use FanLine. We do not knowingly collect personal information from children. If we learn that a child or ineligible minor has created an account, we may delete the account and related information where required.

10. International users

FanLine is operated from the United States. If you access FanLine from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate. Those countries may have data protection laws that differ from the laws where you live.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we may provide notice through the app, by email, or by another reasonable method. The updated Privacy Policy will be effective when posted unless a later effective date is stated.

12. Contact

Questions about privacy or data requests can be sent to legal@joinfanline.com. General support requests can be sent to support@joinfanline.com.